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FAQs - American Window Concepts

Frequently Asked Questions

What do I do if I have a problem with my window?

If you have an issue with your window or door, fill out the service request from via Anlin Window’s and Doors Service Page.

Click here to submit service request form.

How do I find my order number or line number?

Most windows have a label containing the Order Number and Line Number. The Order Number can be found in the upper left-hand corner of the label as a six-digit number. The following three-digits indicates the Line number. The location of the label depends on the window type.

Click here to view instructions per window type.

How do I clean my vinyl windows?

For more care and maintenance instructions, click here.
How long does it take to install my windows and doors?

Most jobs take 1 to 2 days to install.

Do the installers work inside of the house?

Yes they work inside and outside.

How do I prepare for my installation?

Remove anything near the windows or doors to allow access for the installers. Such as blinds, furniture, plants, etc.

How do I pay for my order?

We accept Checks, Cash and Credit Cards, but a Credit card will come with an additional 3% surcharge.

How do the payments work?

We will need approximately 50% of the total as a deposit and the remaining balance will be due after the installation. 

How do I know what my balance is?

The installers will bring a copy of your invoice with your remaining balance or you can call the office at 805-833-6600.