Top 5 Questions to Ask Your Window and Door Salesman

This video discusses the top 5 questions you should ask your window and door salesman before you sign a deal and beginning your installation process to ensure that you are going to get the windows and installation that you want.

1. Is the company licensed, insured, and bonded?

You want to ensure that the company you are getting quotes from has a contractor license. Make sure they have insurance in case something goes wrong like they damage your product. You can talk to the insurance if the company claims they didn’t do the damage and don’t want to pay for it. The company should also have a bond, usually a performance or payment bond, so if they start a job, they have to complete it.

2. Who is going to do my installtion?

Find out of the installers are employees of the company you’re buying the windows from or if it is a third-party contractor hired by the window company. You’ll then want to research and review the work of either the subcontractor or the company.

3. What does the cost include?

You should check if they break down the cost of the window, the cost of the materials, and the labor cost. We break down the cost at American Window Concepts, but many companies don’t. Some companies will give you a lump sum number, and you won’t be able to see where your money is being spent. You’ll want to ask for a cost breakdown.

4. What do the warranties cover for the windows and craftsmanship?

We provide a lifetime warranty on the windows and a lifetime warranty on the craftsmanship. If we install your windows, we guarantee there will be no problems, so we give you a lifetime warranty. With any company you use, it’s best to know what warranties you’ll be getting.

5. What is my timeline?

Nowadays, windows take a lot longer to produce and receive, so it’s best to ask the company you choose how long the turnaround will be from when you sign a deal. This is the best way to ensure they stay in contact with you, and you can check in on the predicted timeline as it gets closer.

If you have any further questions, feel free to reach out! Call American Window Concepts at (805) 833-6600 if you’re in the Ventura/Santa Barbara or (562) 512-1200 if you are in the Long Beach area.

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